Delete your Walk Via Francigena account
Walk Via Francigena (com.pixelo.walktorome) · Last updated: 10 November 2026
You can delete your Walk Via Francigena account at any time. Deleting it de-identifies the account straight away: your name, email address and profile details are replaced and you can no longer sign in. Within 30 days we also delete the GPS tracks of your recorded walks and the other records listed below. Some records stay, linked to the de-identified account, unless you also ask us to erase them, which is your right under Article 17 of the UK General Data Protection Regulation (see full erasure below). Section 13 of our privacy policy says the same.
How to delete your account
Option 1 — In the Via Francigena Walk mobile app
- Open the Via Francigena Walk app
- Go to Settings
- Scroll to the Account section and tap Delete account
- Confirm the deletion
Your account is de-identified straight away. You are signed out and taken back to the sign-in screen.
Option 2 — On this website
Sign in, open your account, go to Profile Settings and, under Password & security, choose Delete my account. Your account is de-identified straight away and you are signed out on every device.
Option 3 — By email
If you cannot use the app or the website, email us from the address on your account:
- To: hello@walkviafrancigena.com
- Subject: Delete my account
- Body: Include the email address your Walk Via Francigena account is registered to
We may ask you to prove who you are. We then de-identify the account and reply to confirm within one month (longer where the law allows).
What happens straight away
De-identified immediately and irreversibly:
- Your name is replaced with "Deleted User" and your email address with a placeholder address
- Your bio, nationality, profile photos and social-media links are cleared
- Your password is made unusable and all your sessions end: you are signed out on every device
- Your app's and browser's push-notification tokens are removed
- Your email address is replaced in our log of the emails we sent you
- Your email address is added, in a hashed form only, to a list of addresses we do not email
Deleted:
- The links to any Google or Apple account you signed in with
- Your quiz history
- Any newsletter subscription with your email address on this website
You can no longer sign in, and we cannot restore the account.
What is deleted within 30 days
Deleted within 30 days after you delete your account:
- The GPS tracks and positions of your recorded walks, including private routes made from them
- The locations of your Digital Passport stamps
- The records of when and how you signed in
- The email address, IP address and browser details in the record of the terms you accepted and of your marketing choices
What stays, linked to the de-identified account
Kept unless you ask for full erasure:
- Your recorded walks without their GPS tracks (such as dates, stages, distances and times), stage completions and Digital Passport stamps
- The days you used the app or website (section 6a of the privacy policy)
- Analytics events
- The record of the questions you asked about the trail
- The record of the terms you accepted and of your marketing choices (which terms or choice, its version, when, and in which app or website and language), with a hashed form of your email address: kept for 6 years after your account is deleted, as evidence of what you agreed to, and then deleted (section 7 of the privacy policy)
- The record of the risk notices you confirmed before your hikes: kept for 6 years after your account is deleted, then deleted.
The de-identified account no longer holds your name or email address.
What you posted or sent to other walkers
Shown under "Deleted User" unless you ask for full erasure:
- Reviews of businesses and of the trail
- Trail-feed posts, stories, forum posts and replies, comments and trail tags
- Lost-and-found notices
- Messages you sent to other walkers
- Routes you shared
Full erasure
To have these records and that content erased as well, under Article 17 of UK GDPR, email hello@walkviafrancigena.com. To help us find your request quickly, write "FULL ERASURE" in the subject and send it from your account's email address; if you can't, we may ask you to prove who you are. We reply within one month (longer where the law allows), telling you what we erased and anything we keep, and why.
What we keep
- Invoices for plans and paid features — kept for 6 years after the end of the financial year they belong to, as HMRC's record-keeping rules require.
- Stripe payment records — Stripe retains them under its own policy.
- Aggregate counts (e.g. "340 people started Stage 4 in June") — they identify no one, so they are not deleted.
Database backups
Our hosting provider makes automated backups on its standard schedule. A backup taken before you deleted your account, or before we deleted the records listed above, still holds your account and those records as they were until the backup is rotated out; once rotated, they are gone for good. We restore from a backup only to recover from a disaster; if we ever did, we would again de-identify the accounts deleted since that backup and delete the records listed above.
Can I recover a deleted account?
No. De-identification happens straight away and cannot be reversed. If you create a new account afterwards, it is a new account: it inherits nothing from the deleted one.
Disputes
If you are unhappy with how we handled your request, you have the right to complain to the UK Information Commissioner's Office.
Pixelo Mobile Ltd, company number 10585806. Registered office: c/o Demsa Accounts, 565 Green Lanes, Haringey, London, England, N8 0RL.