Support & Help

We're here to help

Need a hand with the Walk Via Francigena app, a booking, or your account? Here's how to reach us and find answers.

Contact us

• General help & bookings: hello@walkviafrancigena.com
• Security reports: security@walkviafrancigena.com (see security.txt)

We aim to reply within two business days.

Common topics

• Account & sign-in — reset your password from the app's login screen. To delete your account see Delete your account.
• Hiking safely — read Hiking Safety & Risk before you set out, and use the app's daily check-in and emergency contacts.
• Community — report or block anyone who breaches our Community & Content Policy directly from their profile or a message.
• Bookings & the marketplace — guides and agencies you book through the marketplace are independent providers; see Marketplace Terms.

Accessibility

If something is hard to use, tell us — see our Accessibility statement.