Last updated: July 2026
A booking is confirmed once a 15% non-refundable deposit has been paid via our secure payment system (Stripe). You will receive a confirmation email with your booking reference.
The remaining balance is due 30 days before the departure date. Failure to pay the balance by the due date may result in cancellation of your booking.
All prices are listed in British Pounds (GBP) and include guided walking, accommodation coordination, and trip planning. Prices do not include flights, travel insurance, personal expenses, or optional activities unless stated otherwise.
Cancellation requests can be submitted through your account page or by emailing us directly. We strongly recommend purchasing travel insurance that covers cancellation.
We reserve the right to cancel a trip due to insufficient group size (minimum 4 participants), severe weather, or force majeure events. In such cases, you will receive a full refund or the option to transfer to an alternative date at no extra cost.
You may transfer your booking to a different departure date, subject to availability, provided the request is made at least 60 days before the original departure date. One free transfer is permitted; subsequent transfers incur a processing fee.
All participants are required to have comprehensive travel insurance covering hiking activities, medical emergencies, evacuation, and trip cancellation. Proof of insurance may be requested before departure.
The Via Francigena involves challenging terrain including steep ascents, rocky paths, and high temperatures. Participants must be in adequate physical condition for the route they have booked. If you have any health conditions, please inform us before booking.
We reserve the right to exclude participants from sections of the walk if their fitness level poses a safety risk to themselves or the group.
Walk Via Francigena acts as a tour organiser. While we take all reasonable precautions, outdoor activities carry inherent risks. We are not liable for injuries, losses, or delays caused by factors beyond our control, including weather, natural events, third-party services, or participant actions.
We may take photographs during trips for marketing purposes. If you prefer not to be photographed, please inform your guide at the start of the trip. By participating, you consent to the use of group photographs unless you opt out.
Some of our platforms include a hiker community and an automated AI assistant that can reply to questions you or other hikers post. AI replies are clearly labelled as AI-generated. They are produced automatically from our official trail data and are grounded only on that data; they do not contain personal information about other users. Community content is written by other hikers, not by us.
Both AI answers and community content are provided for general information only. They are not verified, not guaranteed to be accurate, complete or current, and are not checked by us before an AI reply is generated or before another hiker posts. Trail conditions — including water sources, river crossings, snow and ice, weather, exposure, difficulty and remoteness — change frequently, and any answer may be out of date the moment it is given. Where an answer refers to trail conditions, it reflects what a source or another hiker has reported, not a fact we warrant to be true.
AI answers and community content are not professional, medical, safety, navigational or emergency advice, and must not be relied on as such. They do not replace an up-to-date official guidebook, an official route authority, a paper map and compass, a qualified guide, a medical professional, or local knowledge on the ground. The AI assistant is provided “as is”, requires a mobile signal or internet connection, and will not work where there is no coverage — you must not depend on it in remote areas.
The AI assistant is trail information only. It is not a medical, first-aid or emergency service, and it does not provide medical or emergency advice. It does not monitor your posts in real time and cannot summon help. In an emergency, contact your local emergency services directly — do not rely on the AI assistant or the community. By using our AI or community features you accept personal responsibility for your safety and agree to independently verify any information — especially about water, river crossings, weather, snow and difficult or exposed terrain — from official and current sources before you rely on it. These features are intended for adults (18+).
Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited under English law — including liability for death or personal injury caused by our negligence, or for fraud. Subject to that, and to the maximum extent permitted by law, except where caused by our own negligence, Pixelo Mobile Ltd is not liable for any loss, injury, illness or death arising from your reliance on any AI answer or community content, or from the unavailability, inaccuracy or delay of those features — which, being generated automatically from official and user-reported information about inherently changeable trail conditions, you agree to verify independently before relying on them. See our separate Hiking Risk Disclaimer and clause 8 (Liability).
If you have a complaint, please raise it with your guide during the trip so we can address it promptly. Written complaints should be sent to hello@walkviafrancigena.com within 28 days of your return.
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Pixelo Mobile Ltd (trading as Walk Via Francigena)
Registered in England & Wales, company number 10585806
Registered office: Demsa Accounts, 565 Green Lanes, Haringey, London, England, N8 0RL
Email: hello@walkviafrancigena.com
Website: walkviafrancigena.com