Last updated: 8 November 2026
Walk Via Francigena includes community features — the Buddy Finder, reviews, stories, community Q&A, and messages (private messages and group chats) — where you can post your own content and interact with other hikers. This policy explains what is and isn't allowed, and how we keep the community safe. It applies in addition to our Terms and Privacy Policy.
There is zero tolerance for objectionable content or abusive behaviour. You must not post, send, or share content that:
Every hiker can report or block another user directly from their profile, a buddy request, or a message thread. You will not see content or messages from anyone you have blocked.
We may refuse, remove or restrict any content, and suspend or close any account, at our discretion, including content that breaches this policy or our Terms of Service. A suspension may be temporary or permanent. A suspended account cannot sign in, and most of what it has posted is hidden while the suspension lasts. We do not use a fixed number of strikes; we look at each case.
Not for emergencies — we cannot arrange help, including for a hiker in danger. In an emergency, contact the local emergency services.
We have no tolerance for objectionable content or abusive users. We aim to review reports of objectionable content and abusive users promptly, and we may hide or remove the content or suspend or close the user's account. By posting, you agree there is no tolerance for objectionable content or abusive users.
Most posts appear straight away; some may be held for a check — for example, a post with links or contact details from a new account. Stories, and changes to them, may be checked against these rules before they go live. We check them against our rules; we do not check that what they say is accurate.
Buddy Finder is an introduction, not a background check: we do not verify anyone's identity or vet users. You decide whether to meet anyone, and we are not responsible for how other hikers behave. Nothing here limits our liability where the law does not allow it. In cases of abuse, harassment or threats, we may share information with the police where the law allows or requires it.
Some reviews appear as soon as they are posted; others, such as reviews from new accounts and reviews of businesses listed in our marketplace, may be held until we have looked at them. That a review or post appears on Walk Via Francigena does not mean we have checked, verified or endorsed it.
Content you post remains yours. You grant Pixelo Mobile Ltd a non-exclusive, worldwide, royalty-free licence to use content you post on or after the date shown at the top of this page: to host, store, copy, display and distribute it on Walk Via Francigena's websites and apps, on our other Trailivo websites and apps, and in the emails and notifications we send; to translate it (including with automated tools), keep the translations and adapt it as far as these uses need (for example, to crop a photo or shorten a post); to use it, with credit to you where practical, on our own social media and in promoting our websites and apps; to use the information in it (for example, a trail report) to keep our trail information up to date; and to let our service providers (including hosting, translation and AI providers) process it for these purposes. Content you posted before that date stays under the licence that applied when you posted it. We do not sell your content or let anyone else use it for their own purposes. You can ask us not to use a post of yours in our promotion, and we will then stop using it in new promotion. To the extent the law allows, you agree not to assert your moral rights against us or our service providers for the uses this licence allows (for example, cropping, shortening or translating your content). If you delete your content, we stop using it in anything new. Promotion we have already published with it may stay, unless you ask us to remove it (write to hello@walkviafrancigena.com); we then remove it where we control it, such as our own posts and pages. Copies of deleted content may stay in our backups until they are cleared, which takes a reasonable time, and in our legal or moderation records; this licence continues for those copies. If you delete your account, content you have already published may stay on Walk Via Francigena, shown as by "Deleted User" (you can ask us to remove it, as our Privacy Policy explains), and this licence continues for that content, for copies in our backups and for our legal and moderation records — see Delete Account.
You confirm that you own the content you post or have the owner's permission to post it, that it is lawful and not defamatory, and that sharing it does not breach anyone's privacy or other rights.
To tell us that content infringes your copyright or other rights, email us at the address below with your full name and postal address, an email address we can reply to, the work or right concerned, where the content is, why it infringes that right, and a statement that the information in your notice is accurate and that you are the rights holder or authorised to act for them. We review each notice. If a notice is valid, we will usually hide or remove the content, and we may write to the person who posted it and take their reply into account. Accounts that repeatedly post infringing content may be suspended. Repeated submitters of false notices may be blocked.
If someone tells us that a post is defamatory, we may deal with the complaint under section 5 of the Defamation Act 2013 and the Defamation (Operators of Websites) Regulations 2013, which set out the steps and time limits for us, the poster and the complainant. We may also remove the post.
If we ask for changes to a story or decline it, we tell you by email. If you think we were wrong to hide or remove your content or to suspend or close your account, email us at the address below within 30 days of finding out, from the email address your account uses if you can. Tell us which content or account it is and why you think the decision was wrong. We will look at the decision again and aim to reply within a reasonable time.
We may change this policy; the date at the top shows the latest version, and continued use means you accept it.
To report abuse you can't action in-app, to send a takedown notice or an appeal, or for questions about this policy, email hello@walkviafrancigena.com.
Pixelo Mobile Ltd trading as Walk Via Francigena
Company number 10585806
Registered office: c/o Demsa Accounts, 565 Green Lanes, Haringey, London, England, N8 0RL